Details
- Reframed a refund problem as a fare-correction problem - the fix isn't faster refunds, it's not needing one
- Shipped the pitch end to end: gap identification, Figma prototype, written brief, and direct outreach to the transit authority
Edit Journey - Product Proposal, Hyderabad Metro
Found a usability gap in Hyderabad Metro's QR ticketing: selecting the wrong destination forces riders into a multi-day cancel-and-refund cycle, with no way to just fix the fare. Designed and prototyped "Edit Journey" in Figma - an instant, cancellation-free fare-adjustment flow - then pitched it directly to Hyderabad Metro with a written product brief and outreach email. No one asked for this one; I noticed the gap and went to the source.